Privacy Policy for SMS Messaging

This SMS Messaging Privacy Policy describes how Medtrek Ambulance ("Medtrek," "we," "us," or "our") collects, uses, and protects information in connection with text (SMS) messages we send and receive. It supplements our general Privacy Policy.

1. Consent and Opt-In

You will only receive SMS messages from Medtrek if you have provided your phone number and expressly consented to receive text messages — for example, when requesting transport, contacting our team, submitting a form on our website, or verifying your identity for our staff portal. Consent to receive SMS messages is not a condition of purchasing any goods or services.

2. Types of Messages

Messages you may receive from us include:

• Transport scheduling and coordination updates;
• Responses to inquiries you have submitted;
• Billing and invoice notifications;
• Account security and identity verification codes.

Message frequency varies based on your interactions with us. Message and data rates may apply according to your mobile carrier plan.

3. Opting Out and Help

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you opt out, you will receive one final confirmation message and no further texts. For assistance, reply HELP or contact us at (239) 228-7900.

4. No Sharing of Mobile Information

We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Your phone number is shared only with our SMS service provider as necessary to deliver messages to you, and as required by law.

5. Information We Collect via SMS

When you exchange text messages with us, we collect your phone number, the content of the messages, and delivery metadata (such as timestamps and carrier delivery status). We use this information only to provide the services described above, maintain records as required by law, and protect the security of our systems.

Please do not send sensitive medical details by text message. For transport requests involving medical information, call our dispatch line at (239) 228-7900.

6. Security and Retention

We use administrative, technical, and physical safeguards designed to protect SMS-related information, and we retain it only as long as necessary for the purposes described above and as required by applicable Florida and federal record-keeping requirements.

7. Changes to This Policy

We may update this SMS Messaging Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

8. Contact Us

If you have questions about this policy or our SMS practices, contact us at:

Medtrek Ambulance
3892 Prospect Ave, Ste 2, Naples, Florida 34104
Phone: (239) 228-7900
Email: info@medtrek.com

See also our Privacy Policy and Terms of Service.