Privacy Policy

Last updated: July 29, 2026

Medtrek Ambulance ("Medtrek," "we," "us," or "our") is committed to protecting the privacy of the patients, families, healthcare partners, and website visitors we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request transport, or use our online billing portal.

1. Information We Collect

We may collect the following types of information:

Contact information — such as your name, phone number, email address, and mailing address when you submit a form, request transport, or contact us.
Transport and scheduling details — pick-up and drop-off locations, appointment times, and level-of-care needs provided when arranging a transport.
Billing information — invoice numbers, dates of birth used for invoice lookup, insurance details, and payment information processed through our secure payment portal.
Health information — limited medical information necessary to provide safe, appropriate medical transportation, which is treated as protected health information (PHI) under HIPAA.
Website usage data — standard technical data such as browser type, device information, pages visited, and IP address collected automatically when you browse our site.

2. Health Information and HIPAA

As a licensed medical transportation provider, Medtrek is subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable Florida privacy laws. Protected health information we receive in connection with patient care and transport is used and disclosed only as permitted by HIPAA — for treatment, payment, and healthcare operations — or as otherwise required by law. Our HIPAA Notice of Privacy Practices, which describes patient rights in detail, is available online and upon request by contacting us at the address below.

Please do not include sensitive medical details in general website contact forms. For transport requests involving medical information, call our dispatch line at (239) 228-7900.

3. How We Use Information

To schedule, coordinate, and provide medical transportation services;
To respond to inquiries, transport requests, career applications, and partnership requests;
To process invoices and payments and verify insurance benefits;
To operate, maintain, secure, and improve our website and services;
To comply with legal, regulatory, and licensing obligations.

4. How We Share Information

We do not sell your personal information. We may share information only:

With hospitals, care facilities, and healthcare providers involved in your care or transport;
With insurers, Medicare, and Medicaid for billing and benefit verification;
With service providers who help us operate (such as secure payment processing and website hosting), under appropriate confidentiality obligations;
When required by law, court order, or governmental authority;
To protect the safety, rights, or property of patients, staff, or the public.

5. Payment Security

Online payments made through our billing portal are processed by a secure, PCI-compliant payment processor. Medtrek does not store full credit or debit card numbers on its own systems.

6. Data Security and Retention

We use administrative, technical, and physical safeguards designed to protect the information we hold. We retain records only as long as necessary for the purposes described above and as required by Florida and federal record-keeping requirements applicable to medical transport providers.

7. Your Choices and Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and regulatory retention requirements. Patients also have specific rights regarding their health information under HIPAA, described in our Notice of Privacy Practices.

8. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children online. Information about minor patients is collected only from parents, guardians, or healthcare providers in connection with transport services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Medtrek Ambulance
3892 Prospect Ave, Ste 2, Naples, Florida 34104
Phone: (239) 228-7900
Email: info@medtrek.com